26.02 Feedback Analysis - Quiz

Section 26.2 Quiz: Feedback Analysis

1. Which feedback collection method provides the most detailed qualitative insights about user experience?

   • Anonymous surveys with rating scales
   • User interviews with open-ended questions {data-correct}
   • Automated usage analytics
   • Support ticket analysis

2. What is the primary purpose of sentiment analysis in feedback processing?

   • To count the number of feedback items received
   • To automatically classify feedback as positive, negative, or neutral {data-correct}
   • To identify which users provided feedback
   • To calculate response rates for surveys

3. In the impact vs effort matrix, which quadrant represents the most desirable improvements to implement first?

   • High impact, high effort (Major Projects)
   • Low impact, high effort (Questionable)
   • Low impact, low effort (Fill-ins)
   • High impact, low effort (Quick Wins) {data-correct}

4. Which stakeholder group’s feedback should typically receive the highest priority when conflicts arise?

   • The group with the most feedback submissions
   • Primary users who interact with the system daily {data-correct}
   • Secondary users who use the system occasionally
   • Administrators who manage the system

5. What does “triangulation” mean in the context of feedback analysis?

   • Using three different survey questions for each topic
   • Confirming findings across multiple feedback sources {data-correct}
   • Analyzing feedback in three-month cycles
   • Involving three different team members in analysis

6. Which type of feedback requires immediate action according to the decision framework?

   • Feature requests from frequent users
   • Critical bugs affecting core functionality {data-correct}
   • Minor user interface improvements
   • Long-term strategic suggestions

7. What is the main advantage of using automated feedback collection (like analytics and error logs)?

   • It provides more detailed written comments
   • It captures objective behavioral data without user bias {data-correct}
   • It requires less technical setup than surveys
   • It always provides higher quality insights

8. When synthesizing qualitative feedback, what technique involves grouping similar comments into categories?

   • Sentiment scoring
   • Frequency analysis
   • Thematic analysis {data-correct}
   • Correlation analysis

9. In the gradebook feedback example, why was file upload crash feedback prioritized as “immediate action”?

   • It came from the most users
   • It affects core system functionality and has critical severity {data-correct}
   • It was mentioned in multiple feedback sources
   • It had the lowest user satisfaction score

10. What should be included when communicating feedback analysis results to stakeholders?

    • Raw data from all feedback sources
    • Decision rationale and recommended next steps {data-correct}
    • Individual quotes from every user who provided feedback
    • Technical implementation details for all proposed changes